Token-Powered Payment Ecosystem for a Hotel Chain
Product Overview
Client’s goals
The hospitality group wanted to create a frictionless guest experience by bringing together physical and digital services, offering in-app private cashless transactions independent of the traditional banking system, and deploying engaging game-based apps that foster brand affinity. At the same time, they wanted a flexible and future-ready architecture with support for multi-property expansion and white-label services combined with consistent booking, loyalty programs, and access to all of their services in one unified way.
Implementation
The project started with a discovery and architecture design phase, which included an audit of guest journeys and compliance requirements from all operations across the client’s global business. During this stage, we mapped out all the important touchpoints, pinpointed where friction lay, and defined an ecosystem powered by a token that integrated seamlessly with the client’s legacy infrastructure. The strategy was implemented with a focus on security, scalability, and no disruption to daily operations from the start.
The development phase started with the launch of a custom ERC-20 utility token, which was integrated into the resort’s booking and access systems through secure Node.js APIs. This made private, real-time payments possible and created the foundation for loyalty programs and token-based memberships. React Native mobile apps for iOS and Android followed, featuring embedded wallet connectivity and in-app token transactions, with OAuth 2.0 safeguarding user sessions and data security.
To drive deeper engagement, Jelvix introduced a Unity-powered 3D metaverse environment, extending the token economy into gamified experiences and virtual rewards. Guests could explore virtual resorts and spend tokens on exclusive areas, digital upgrades, and reward-based interactions, all synced to their physical resort profile. Smart contracts powered loyalty tiers and automated membership benefits, transforming digital activity into real-world perks and creating a unified, multi-platform guest journey.
Finally, the ecosystem was prepared for governance and multi-property expansion through a white-label deployment toolkit and a DAO-ready contract layer. The platform scaled to support localized service catalogs and unified wallet continuity, enabling fast adoption across multiple resorts. Continuous feedback loops and pilot testing in select properties ensured that performance, usability, and cross-platform interactions were optimized before the global rollout.
Value Delivered
The solution elevated the client’s brand as a tech-forward leader in luxury hospitality. The experience is now consistent across mobile and web, instant cashless transactions are enabled, along with simplified and streamlined service access while delivering an immersive digital engagement. Staff got less friction and better workflows, and the company got new revenue streams through gamification features, memberships, and virtual event hosting.
By adopting a modular and scalable ecosystem, the client can roll out new features and properties with minimal rework. The architecture supports continuous feature delivery, secure integrations, and long-term monetization strategies in both physical and digital environments.
Project Results
After the first three months since the initial rollout, the token-powered ecosystem achieved 64% guest adoption, and transaction times sped up by an incredible 87%. This made service better, faster, and more pleasurable for everyone involved.
The platform now works across web, mobile, and metaverse environments in a way that creates new revenue streams developed through tokenized loyalty, virtual offers, and white-label licensing.
The architecture enables multi-property scaling with localized flows and wallets all through one client, making it a market leader in combining real-world luxury with Web3-enabled digital engagement.
