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Client
The client is a healthcare provider based in Singapore. They are dedicated to simplifying chronic health management while ensuring it remains secure for patients.
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Business Challenge
The client faced challenges in ensuring that patients remained committed and engaged in managing their chronic health conditions. Having a dependable and secure way to handle sensitive patient data was crucial for offering a range of digital tools, such as tracking health goals, attending virtual appointments, and requesting prescription refills. The available solutions did not offer the necessary features and usability to cater to conditions such as High Blood Pressure, Diabetes, and Osteoarthritis. The lack of suitable digital tools limited patients' access to seamless care. Thus, creating an application that eases navigation and improves reliability was vital. Solving these was critical to delivering better patient outcomes, enhanced engagement, and a way to meet the increasing demand for secure and efficient chronic care solutions.
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Solution
A secure and user-friendly digital solution was developed to address the client's challenges. It allows patients to set health goals, organize video appointments with fully accredited doctors, and renew chronic medicine prescriptions seamlessly. It helps with chronic care delivery for conditions like High Blood Pressure, Diabetes, and Osteoarthritis.
- Location
- Singapore
- INDUSTRY
- Healthcare
- SERVICES
- Software Development, QA and Testing, IT Consulting
- TECHNOLOGIES
- PHP 8.2, Symfony 6.2, MySQL 5.7, Nginx, Docker, Api-platform, Firebase SDK integration, Android, Kotlin 1.8 with Jetpack Compose, Hilt, Firebase suite (Crashlytics, Analytics, Messaging, Authentication)
Product Overview
Client’s goals
The main goals were to enhance chronic disease management, guarantee the safe processing of patient data, and encourage increased patient involvement via a potent digital platform. The system, created to improve user experience, provides quick access to critical healthcare data, efficient medication tracking, and seamless telemedicine capabilities.
Implementation
The team's first step was extensive research and an analytical phase to define what the client needs and how it fits in the industry space. This involved understanding the major pain points regarding chronic disease management, reviewing existing solutions, and then defining the features that would deliver maximum value to patients and healthcare providers.
The following stage involved system architecture design and development. This design included a secure and scalable architecture to support user profiles, health tracking, medication management, and telehealth services. The design ensured compliance with international healthcare standards and incorporated robust data security protocols to protect sensitive patient information.
Afterward, the team moved on to the development phase. The process included:
Designing a user-friendly mobile app interface.
Building core features like health score tracking, personalized recommendations, and medication reminders.
Adding advanced functionalities like video consultations, order tracking, and prescription management.
Developing an admin panel to provide healthcare providers with tools for monitoring patient engagement and usage analytics.
Once development was complete, the testing and quality assurance (QA) phase began. Rigorous testing strategies were implemented, including:
Usability Testing: Ensuring intuitive navigation and smooth user experience.
Load Testing: Verifying performance under high user traffic.
Security Testing: Validating data encryption and protection measures.
Following these structured steps, the Jelvix team successfully delivered a secure, user-friendly, and reliable platform tailored to the client’s objectives.
Value Delivered
Jelvix's solution substantially boosted patient engagement by offering personalized health tracking, telehealth services, and medication management tools. The platform was built with robust security measures to safely handle sensitive patient data and adhere to industry data privacy and compliance standards.
The solution optimizes resource allocation, and by automating processes, providers use more time to deliver personalized care. As a result, the platform contributed to improved chronic care outcomes, empowering patients to manage their health better while supporting providers in delivering efficient and effective care.
Project Results
Thanks to the user-friendly chronic care app developed by the Jelvix team, the initiative produced exceptional outcomes, including an apparent increase in patient participation. Trained reminders and easy access to prescription drugs helped patients see higher rates of treatment adherence. Next, it reduced friction by streamlining the ordering and refilling of medications.
Those results went on to show that it is effective in enabling patients to take advantage of the solution and improving the quality of chronic care management as a whole.